Refund Policy | EuroAus Industry Tools

1. Full Refund Eligibility Rules

100% full refund approval requires both conditions below to be met simultaneously:

Your Creem payment order was generated within the latest 14 calendar days;
The tool license key has NOT been activated to unlock full features.

Once license activation completes, all refund rights are permanently invalid with zero exceptions.

2. Payment & Refund Processor

All transactions and refund processing are handled by Creem third-party checkout gateway. No payment card or banking credentials are stored within any offline PWA tool or server storage.

3. How To Submit A Refund Request

Send a formal request email to support@euroaus.com with your complete Creem order ID;
Mark "Refund Request + Tool Name" in your email subject for faster review;
Allow 3–5 working days for manual review and funds to return to your original payment channel.

4. Permanent Non-Refund Circumstances

14-day post-purchase eligibility window has expired;
License activation finished;
Refund requests caused by personal device change, accidental purchase, or business adjustment after activation.

5. Policy Update Notice

This refund policy may be revised to comply with EU consumer protection laws. All updates will be published on this root /refund.html page with updated timestamp; users shall check this page periodically.

6. Tool-Specific Purchase Remarks

Shear Manager

Single one-time $7.77 lifetime license; 7-day full free trial before payment obligation arises.

Health Manager

Single one-time $7.77 lifetime license; trial access covers all animal health recording functions for 7 full days.

Feed Manager

Single one-time $7.77 lifetime license; full feed log & export features unlocked during free trial period.

Breeding Manager

Single one-time $7.77 lifetime license; complete pedigree tracking available within the 7-day trial window.

AQL Inspector

Single one-time $7.77 lifetime license; unlimited sampling calculation access during free trial.

PhotoManager

Single one-time $7.77 lifetime license; client contract & revenue tracking fully unlocked for 7 trial days.

Crossborder Duty

Single one-time $7.77 lifetime license; unlimited tax & duty calculation during free trial phase.

EuroAus Farm Suite (Main Dashboard)

No separate license required; this navigation hub links to all 7 standalone paid tools individually.

EuroAus Industry Tools Refund Policy

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